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Accessibility Statement

Last Updated: August 30, 2025

 

At Timber Services, we are committed to making our website, digital resources, and online community accessible to everyone, regardless of ability. Whether you’re exploring our tree care and landscaping services, enrolling in a course, purchasing merchandise, or participating in our community membership, every visitor deserves a fair and equal online experience.

 

What Web Accessibility Means

 

Web accessibility ensures that people with disabilities can perceive, understand, navigate, and interact with websites effectively. This includes individuals using assistive technologies such as screen readers, voice recognition tools, screen magnifiers, and alternative input devices. Our goal is to ensure every customer, member, and visitor can confidently access and benefit from Timber Services’ digital presence.

 

Our Accessibility Commitment

 

This website is built on the Wix platform and is actively maintained to align with:

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  • WCAG 2.1 Level AA (with work underway toward WCAG 2.2),

  • ADA Title III (U.S. law), and

  • International standards, where applicable (EN 301 549 in the EU, AODA in Canada).

 

Accessibility is not a one-time task; it’s an ongoing responsibility. We are committed to continual improvement to maintain digital equity across our site, courses, memberships, and online resources.

 

Accessibility Adjustments on This Site

 

To support accessibility, Timber Services implements:

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  • Regular accessibility audits (Wix Accessibility Wizard, WAVE, and manual testing)

  • Logical page structures with clear headings

  • Descriptive alternative text for images

  • High-contrast colors for text and backgrounds

  • Full keyboard navigability across menus and interactive elements

  • Accessible PDFs and downloadable files

  • Minimal reliance on animations or auto-motion

  • Text alternatives for non-text content

  • Language attributes set across the site

 

Auditing and Ongoing Improvement

 

We review accessibility quarterly and after major updates. Our current improvement focus includes:

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  • Enhanced keyboard navigation for image galleries and product features

  • Improved color contrast on older content

  • Expanded semantic HTML markup for better screen reader compatibility

 

Accessibility in Member and Course Areas

 

Our membership portal, blogs, and courses are built to the same standards as our public site. We are committed to ensuring that all members—whether accessing training, community discussions, or merchandise resources—experience barrier-free interaction.

 

Alternative Formats

 

If you encounter barriers on our site, we will gladly provide materials in alternative formats upon request, including:

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  • Accessible PDFs

  • Audio recordings

  • Verbal walk-throughs by phone

  • Printed documents mailed to you

 

We can also assist you with navigating the site by email.

 

Multilingual Access

 

Accessibility includes language. Upon request, Timber Services can provide core resources in alternative languages whenever possible.

 

Third-Party Content

 

Some parts of our site may involve third-party services (such as video hosting, event registration, or payment platforms). While we cannot guarantee full accessibility for these external tools, we strive to select vendors that prioritize accessibility and will clearly identify content outside of our direct control.

 

Physical Accessibility

 

For in-person consultations, workshops, or community events hosted by Timber Services:

  • Accessible parking is available at designated locations

  • Ground-level entry and/or ramps are provided whenever possible

  • Seating, communication, or accommodation needs can be arranged with advance notice

  • Printed handouts, audio guides, or visual aids can be made available upon request

 

Please notify us of your needs when planning a visit or attending an event.

 

Requests, Issues, and Suggestions

 

We welcome feedback. If you experience difficulties or have suggestions for improvement, please contact our accessibility coordinator:

 

Accessibility Coordinator, Kelly Valencia-Aiken, Timber Services Executive Director

timberservicesmichigan@gmail.com

 

Michigan, United States

 

We aim to respond to accessibility inquiries within five business days.

 

Our Promise

 

At Timber Services, accessibility reflects more than compliance—it’s part of our commitment to serving our community with integrity and respect. We believe everyone should have equal access to the resources, education, and services we provide, both online and in person.

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